Terms and Conditions

Last Updated: February 11, 2025

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR USING THE SERVICES OF MICHAEL W. KNIGHT AND/OR MICHAELWKNIGHT.COM (HEREINAFTER REFERRED TO AS "THE CONSULTANT"), YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE CONSULTANT'S SERVICES.

1. Definitions

For the purposes of these Terms and Conditions:

  • "Services" shall mean all consulting, advisory, operational improvement, and related services provided by the Consultant

  • "Client" shall mean any individual or entity that engages the Consultant's Services

  • "Agreement" shall mean these Terms and Conditions, together with any Statement of Work, Service Agreement, or other written agreement between the Consultant and Client

  • "Deliverables" shall mean all work product, materials, and outputs produced by the Consultant in the course of providing Services

2. Engagement Terms

2.1 Service Provision

The Consultant shall provide Services in accordance with the highest professional standards of practice in the consulting and operational improvement industry. The specific scope, deliverables, timeline, and compensation for Services shall be set forth in a separate Statement of Work or Service Agreement, which shall be incorporated by reference into these Terms and Conditions.

2.2 Client Obligations

  • Provide accurate and complete information necessary for the provision of Services

  • Cooperate with the Consultant in all matters relating to the Services

  • Respond promptly to any Consultant request for instructions, information, or approvals

  • Pay all fees and expenses as agreed upon

3. Compensation and Payment

3.1 Fees

Client agrees to pay all fees as specified in the applicable Statement of Work or Service Agreement. Unless otherwise agreed in writing, all fees are due upon receipt of invoice. Any amounts not paid within thirty (30) days of the invoice date shall bear interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is less.

3.2 Expenses

Client shall reimburse the Consultant for all reasonable expenses incurred in connection with the Services, provided such expenses are approved in advance by Client or specified in the applicable Statement of Work or Service Agreement.

4. Intellectual Property

4.1 Ownership

All intellectual property rights, including copyrights, patents, patent disclosures, and inventions (whether patentable or not), trademarks, service marks, trade secrets, know-how, and other confidential information, trade dress, trade names, logos, corporate names, and domain names, together with all of the goodwill associated therewith, derivative works and all other rights (collectively, "Intellectual Property Rights") in and to all documents, work product, and other materials that are delivered to Client under this Agreement or prepared by or on behalf of the Consultant in the course of performing the Services (collectively, the "Deliverables") shall be owned exclusively by the Consultant.

4.2 License

Upon Client's full payment of all fees and expenses due under this Agreement, the Consultant grants Client a non-exclusive, non-transferable, non-sublicensable license to use the Deliverables solely for Client's internal business purposes.

5. Confidentiality

5.1 Definition

"Confidential Information" means all non-public, confidential, or proprietary information of either party, including, but not limited to, trade secrets, technology, information pertaining to business operations and strategies, customers, pricing, and marketing information, disclosed by either party to the other party, whether disclosed orally or disclosed or accessed in written, electronic, or other form or media, and whether or not marked, designated, or otherwise identified as "confidential."

5.2 Obligations

<aside> Each party agrees to:

  • Protect and safeguard the confidentiality of the other party's Confidential Information with at least the same degree of care as the receiving party would protect its own Confidential Information, but in no event with less than a commercially reasonable degree of care

  • Not use the other party's Confidential Information, or permit it to be accessed or used, for any purpose other than to exercise its rights or perform its obligations under this Agreement

  • Not disclose any such Confidential Information to any person or entity, except to the receiving party's employees, agents, or professional advisors who need to know the Confidential Information to assist the receiving party, or act on its behalf, to exercise its rights or perform its obligations under this Agreement </aside>

6. Limitation of Liability

6.1 Limitation

IN NO EVENT SHALL THE CONSULTANT BE LIABLE TO CLIENT OR TO ANY THIRD PARTY FOR ANY LOSS OF USE, REVENUE, OR PROFIT OR LOSS OF DATA OR DIMINUTION IN VALUE, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGE WAS FORESEEABLE AND WHETHER OR NOT THE CONSULTANT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

6.2 Maximum Liability

IN NO EVENT SHALL THE CONSULTANT'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED THE TOTAL AMOUNT PAID TO THE CONSULTANT PURSUANT TO THIS AGREEMENT IN THE TWELVE (12) MONTH PERIOD PRECEDING THE INCURRING OF SUCH LIABILITY.

Terms of Service

Last Updated: February 11, 2025

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the services, including our website (michaelwknight.com), content, deliverables, and any other materials (collectively, the "Services") provided by Michael W. Knight ("Consultant," "we," "us," or "our"). By accessing or using the Services, you agree to be bound by these Terms.

2. Description of Services

2.1 Service Offering

The Consultant provides professional consulting services in the areas of operational improvement, contact center optimization, and strategic planning. The specific services to be provided will be detailed in a separate Statement of Work or Service Agreement.

3. User Conduct

3.1 Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose or in violation of any applicable laws

  • Infringe or violate the intellectual property rights or any other rights of others

  • Interfere with or disrupt the integrity or performance of the Services

  • Attempt to gain unauthorized access to the Services or related systems or networks

4. Intellectual Property Rights

4.1 Ownership of Services

The Services, including all content, features, and functionality, are and will remain the exclusive property of the Consultant and its licensors.

5. Termination

5.1 Termination Rights

We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Privacy Policy

Last Updated: February 11, 2025

1. Information Collection

1.1 Personal Information

We collect information that you voluntarily provide to us when you:

  • Contact us through our website

  • Sign up for our services

  • Request information about our services

  • Participate in our surveys or promotional activities

1.2 Types of Information

The personal information we collect may include:

  • Name and contact information

  • Business information

  • Payment information

  • Communication preferences

2. Use of Information

2.1 Primary Uses

We use the collected information to:

  • Provide and maintain our Services

  • Notify you about changes to our Services

  • Provide customer support

  • Monitor the usage of our Services

  • Detect, prevent and address technical issues

3. Information Sharing

3.1 Third-Party Service Providers

We may share your personal information with third-party service providers to:

  • Facilitate our Services

  • Provide the Services on our behalf

  • Perform Service-related services

  • Assist us in analyzing how our Services are used

4. Data Security

4.1 Security Measures

We implement appropriate technical and organizational security measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Rights

5.1 Access and Control

You have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Object to our processing of your information

  • Request restriction of processing

6. Changes to Privacy Policy

6.1 Updates

We reserve the right to update or change our Privacy Policy at any time. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

7. Contact Information

For any questions about these Terms and Conditions, Terms of Service, or Privacy Policy, please contact:

Webmaster
Email: webmaster@michaelwknight.com
Location: Dallas, TX

IN WITNESS WHEREOF, by accessing or using the Services, you acknowledge that you have read and understood these Terms and Conditions, Terms of Service, and Privacy Policy, and agree to be bound by them.